Acceptable use

Effective 5 September 2026

Pushferry sends messages from your phone, on your SIM, to recipients you choose, with text you write. We do not read that text and we cannot judge it for you. So the rules below are about what you undertake to do — and the plain consequence of breaking them.

You need the recipient's consent

In most of the countries we serve, sending an unsolicited commercial message is unlawful without the recipient's prior agreement. In the EU this comes from the ePrivacy rules as your country has enacted them; in the United States, from the TCPA and the rules your carrier applies on top. Obtaining, recording and being able to prove that consent is your responsibility, not ours.

Honour opt-outs promptly. If someone asks you to stop, stop.

Timing

Some countries restrict the hours at which commercial messages may be sent, and the United States measures those hours in the recipient's local time. We give you an optional quiet-hours window, and it is off by default, because what your plan allows is yours to use and we would rather warn you than decide for you. That window works in your time zone, so it is a convenience, not a compliance control, and switching it on does not make you compliant with anything by itself.

What you must not do

• Send bulk unsolicited messages, chain messages, or anything a reasonable person would call spam.
• Impersonate another person, business or public authority, or forge the origin of a message.
• Send content that is unlawful where you are or where the recipient is: fraud, phishing, malware, material that sexually exploits children, threats, or harassment.
• Use the service to obtain or relay someone else's one-time codes or account credentials without their knowledge.
• Forward notifications from a device that is not yours, or that you do not have the owner's clear permission to read.
• Attack, overload, or attempt to gain unauthorised access to the service or to other customers' data.
• Resell access in a way that hides from your own customers that messages leave from a specific SIM subject to a carrier's terms.

Your carrier's terms still apply

Your SIM is governed by a contract with your mobile operator. Consumer plans commonly forbid automated or commercial bulk messaging, and operators do act on traffic that looks like a campaign — filtering, throttling or suspending the line. That risk sits with the owner of the number, and no setting in Pushferry removes it. If you are sending at volume, get a plan that permits it.

If you break these rules

We would rather ask you to stop than cut you off, so a first response is normally a warning. Where the conduct is serious or continues, we may suspend or close the account. Where the law requires it, we will respond to a lawful request from an authority.

Telling us

If you received something abusive that was sent through Pushferry, write to hello@pushferry.com. Include the sending number and the time; that is usually enough for us to find and stop the account.